Monday, 26 November 2007

My new till sucks arse

As you may have guessed already, I'm less than pleased with my new till. After only a few weeks of having it, it came up with an error message saying that it's transaction record memory was full. Naturally, this was just before the school rush was just about to start. My colleague, who normally mans the till, and I pored through the instruction manual (which I may have already mentioned before, is crap). We downloaded as much sales data as we could onto my laptop and the cleared the sales data on the till. Crisis averted. Or was it?

After the rush had died down, my colleague decided to show some initiative. Oh dear. He noticed in the manual that you can re-allocate the memory between the products, the sales journal and a few other things. He decides that this would be a terribly clever idea to do and then goes ahead and does it.

Sadly, nowhere in the manual does it mention that by doing this, you will blank ALL of the memory. All of it. The lot. Everything. Not just the sales data but the product and price list, the receipt layout and, most embuggering of all, the keyboard set-up. Some of these were backed up on my PC but the keyboard was not. Therefore the rest of Friday and Saturday morning was spent with the buttons on the till not necessarily doing what they were labelled to do.

It's a good job that I love nothing more* than wasting, I mean spending my weekends (far too short at only Saturday afternoon and Sunday) dicking around with technology that was set up nearly perfectly already but has just been buggered up by a combination of a shit manual and an overenthusiastic colleague. This task was made all the more fun by the manual. It might be labouring an already well made point but I feel the need to point out again that the manual is fucking shit. Awful. Irredeemably cunting terrible. I reckon it was probably written deliberately to annoy and confuse new owners of the till. There's no other explanation for such a God-awful abortion. As I've already pointed out, it can't be me being stupid. I am unfeasibly clever after all. I've also managed to write instructions for items of kit much more complicated that a till and managed to have complete novices follow said instructions without problems. It really does get on my tits.

*warning, this bit is a lie.

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