Please don't cry.

Despite my best efforts not to (no, really) I've managed to make a couple of customers cry recently. I even managed to feel some sympathy for one of these customers. Not much, granted and I did try to surpress it as soon as possible but there was some. It took plenty of scalding showers to wash away the dirty feeling but I finally got rid of it.

Let me explain, the customer I felt a bit of sympathy for was a young and attractive lady (it's amazing how much better I'll treat customers if they have pleasing looking lady bumps). She was trying to tax a car that she'd just bought, having recently written off her last one (lady drivers eh?). Sadly, she didn't have the correct paperwork and I had to refuse the transaction. This set her off crying. But due to the breasts, the fact that she didn't get stroppy with me and the fact that she genuinely seemed to have been having a bit of a shit time of it recently, I did feel a bit sorry for her. Alright, I admit it, it was entirely due to the funbags.

The second crybaby, I had no sympathy for whatsoever. Frankly I was almost glad that I'd upset her and it was through no fault of mine either. Hurrah! Firstly, she was old and ugly so she was never going to engender any goodwill in my "special place". Secondly she came in on a friday afternoon at twenty nine minutes past five. This meant that our quick escape had to be put on hold and needless to say (although I will anyway) this annoyed us a bit.

Her: "I need this parcel delivered tomorrow."

Me:"I'm sorry (LIE!!), but our last collection was at 5 o'clock so the earliest we can get it delivered is monday."

"But I rang the customer care line and they said that the last collection here was 5:30."

"Unfortunately, they've misled you, the post has already gone."

"But they said that the collection was at 5:30"

"As I said, they were mistaken."

"But I need to get this delivered tomorrow. The customer line said you'd be able to do that. I asked them where I could get it deliverd tomorrow and told them that I could go anywhere."

"If you take it to the mail centre in our local metropolis, they're open til eight and they can get it delivered tomorrow for you."

"I can't go there!! I've got children."

*sigh*

"Well, in that case, monday is the best you're going to get."

"But I need this delivered tomorrow. I was up until three this morning finishing this off. And I was told that you could do that here."

*bigger sigh*

"I'm sorry, but we can't (huge lie, about being sorry that is, not being able to do it was actually true)."

"mumble, grizzle, cry etc."

*flounces out*

Jesus H Christ, if that item was soooo important then why leave it til the last minute before sending it? If she'd been 30 seconds later, she would have saved herself all that aggro and getting worked up cos we would have been closed. Also, I get it, the customer care line made a mistake, repeating that fact isn't going to make any difference. What did she expect? "Oh, now you come to mention it, there is another secret collection that only the call centre monkeys know about. But we can only tell people about it if they constantly go on about it to us." I don't really care if you were up until three that morning finishing it off. Perhaps that was why you were so grouchy. Finally, what has having kids got to do with not being able to make a 20 minute car journey for something that is apparently realllllly important. You know what, I've got kids and I went to our local metrpolis just the other day. It was easy.

Silly bint.