.....And it's all your fault!

You know, I'm not sure if people really understand the concept of blame and who it's actuallly applicable to. Barely a day goes past without a customer holding me personally to account for something that's not my fault at all. Some of these you can kinda see why the customer thinks I'm to blame but some are just fucking stupid. But then a lot of customers are just fucking stupid.

One guy wanted to pay some cash into his Co-op bank account. Fair enough, we can do that. Unfortunately, Co-op changed the procedure about 3 years ago. Previously we needed the cash deposit slip from his paying in book. They're obselete now and so instead we have to use the debit card. This has several advantages for the customer. They don't need their paying in book, the cash is credited to the account a bit quicker and (for the real fuckwits) they don't have the onerous task of filling in a paying in slip (they are tricksy little buggers, all of a little tiny bit of writing to do).

Customer presents his paying-in slip and asks to deposit some cash. "Sorry." we say, "That changed years ago, and it's got to be paid in using your debit card."

Customer then gets in a flip and utters the words which we so much love to hear.

"But I've done it before!"

He then presents his paying in book as proof. We politely point out to him that his last cash deposit is dated five years ago. This cuts little ice.

"But I've done it before!"

We heard you the first time. If he's going to repeat himself then so are we. We re-iterate the fact that his last deposit was ages ago and things have changed since then.

Most normal customers would have not bothered with this argument and would have reached for their debit cards and have paid in the cash that way. Not Twatty McAnnoying-Twat. He's not got his card with him and can't be bothered to go home and get it. At this point he storms out but not before one last (stupid) parting shot.

"I need to draw on that account tommorrow and if there's not enough money in it then it's your fault!!! If I get any bank charges, I'm going to sue you!!!"

I wish him good luck with that court case and bid him farewell.